FAQ

Explore these Frequently Asked Questions.

Do you have a question that isn't answered? Email us – support@islandcomeback.ca

For Businesses/Organizations

  1. Describe your business/non-profit organization (NPO). What is UNIQUE about your business/organization?:
    • There’s always something that sets your business apart from all the rest, and that is what gives people an incentive to buy or donate. People generally want to have a sort of association with the businesses or organizations they are supporting. By providing more information about your business, and what makes your business special you are increasing your chances of reaching your unique market
  2. Highlight the benefits of purchasing or donating:
    • Tell folks what their dollars are going towards. Perhaps you are an NPO with a particular goal you are trying to reach, or your small business needs a small equipment upgrade. Let people know how they are directly supporting your business when they make a donation. 
    • If you’re selling Gift Certificates (GC), let people know what they can redeem their gift certificate for and how. If they don’t live in your region and can’t visit your store in person for instance; how do they redeem their GC purchase?
  3. Include a photo of the location, product/service/ and yourself and your colleagues:
    • Images of your storefront, products, and your staff helps folks feel they are supporting a real business, with a face. 
    • It sounds odd but it’s the digital equivalent of walking down a main street and seeing a shop that piques your interest, so you go in. These images draw people in, it makes them want to know more, and buy. 
  4. Make a reference to how the visitor will help you recover from the impact of Covid:
    • Island Comeback began as a revitalization initiative to help increase revenue streams during a difficult time for most rural island businesses.
    • There is an entire market of individuals that are very vocal about the need to support small, local businesses now more than ever. ESPECIALLY leading up to the holidays. 
    • So draw these folks in by in turn being vocal about how COVID has affected your business. Let people know how they are truly helping you make A COMEBACK. 
  5. Note that a donation will help you be a year-round business or non-profit community organization:
    • If you are accepting donations, let folks know how they are contributing to your organization’s year-round functioning. So many rural island, small businesses use the revenues they make in the summer to make it through the slow winter. 
    • Let people know how their donations are making up for the revenue drops due to the lack of tourism. Again this can tie back to the point about COVID.
To add Gift Certificate Sales and Donations to your website you can add a "button" to link directly from your website to your Island COMEBACK Listing.
Here’s How:
  • Click here to view instructions: https://islandcomeback.ca/affiliates/
  • You have a choice of 'button' size, colour and message
  • Program the ‘button’ to be a direct link from your website to your IslandCOMEBACK.ca listing

By adding this button or buttons, you will be able to offer visitors a direct link to purchase a gift certificate or make a donation!

The Island COMEBACK campaign is a Pandemic Economic Response and Recovery program that's free to join. The initiative will generate immediate funds for both rural island businesses and community organizations. By building a long-term platform for Gift Certificate purchases and Donations we also build long-term resilience with a goal to “keep the island vibe alive”.

The good news is that you can offer purchasers the option of buying a Gift Certificate, making a Donation or both. Some may choose to collect Donations, if that’s preferable at this time. Initially promoted locally, a global PR campaign will be launched for further promotion.

 

1. Once Registered: You will receive a notice of registration via email containing your password

2. Once Registration is Confirmed:

  • You will receive a confirmation email with your username and the URL to login to your Island COMEBACK Dashboard
  • From the Dashboard you can upload your logo/image, create a description of your business or organization, monitor your Gift Certificate Sales and Donations, keep track of Gift Certificate codes
  • This is also where you will connect your Stripe (payment gateway) account to Island COMEBACK

*Please check your spam if you have registered but not received these emails.

3. Connect to Stripe: Once logged in to your Vendor Dashboard you must sign up for, or connect to, Stripe. Go to: Vendor Dashboard -> Store Settings -> Billing -> Connect to Stripe. This is where you can either sign up for a Stripe account, or connect one you already have. There are detailed steps on how to do this in the "Knowledgebase" once you are signed in.

PLEASE NOTE: You will not be able to sell Gift Certificates or accept Donations until your Stripe account is connected to Island COMEBACK.

Once connected to Stripe, your listing will automatically (within 24 hours) be active on IslandComeback.ca, allowing customers to purchase an Island COMEBACK Gift Certificate or Donate directly to your business/organization.

An Island COMEBACK Gift Certificate is essentially a unique redemption code that is tracked by you the vendor.

  1. When a customer purchases an Island COMEBACK Gift Certificate, you must "complete" it and then they (and you) receive an email containing the unique redemption code.
  2. When they wish to redeem it, they will provide the code to you to crosscheck against your files, and then you provide the customer the value of that amount.

Here are the options for Purchasers to provide you with their unique redemption codes:

  1. Order By Phone - Purchasers provide their unique redemption code and you deduct it from the purchase amount.
  2. With A Coupon On Your Website - If you sell online and offer coupons, you could create a unique coupon using the purchaser’s unique redemption code.
  3. At Your Place Of Business – Once Dr. Bonnie Henry gives the all clear and businesses are operational.

We are encouraging purchasers to redeem their Island COMEBACK Gift Certificates once Dr. Bonnie Henry gives the all clear and businesses are operational again.

If you would like to set-up your own redemption policy contact us for approval.

NOTE: Any approved rule would need to be clearly stated on the Gift Certificate purchase page.

While technically there’s no "deadline", the initial roll out to the public will begin on May 27, so the sooner businesses are on the website the better, to maximize exposure.

There’s an auto-pay process on the Stripe platform, so you are paid immediately. Your Vendor Dashboard contains an on-going list of all your orders. This list is searchable and can be exported as a CSV file.

Purchasers of this gift certificate recovery program cover the 3% processing fee, providing you with the full dollar amount.

Island COMEBACK Gift Certificates have no cash value. They are non-refundable. There is no expiration date. Purchasers must redeem the full amount at time of redemption and cannot carry a balance forward.

Yes, the amounts are clearly distinguished. On the order email you receive, they are combined into a single amount. But each will be clearly marked.

 The Island COMEBACK Gift Certificate is not the same as a gift card. Purchasers must redeem, the full amount at time of redemption. Purchasers cannot carry a balance forward.

We encourage Island COMEBACK Gift Certificate be redeemed once Dr. Bonnie Henry gives the all clear for our rural islands, and businesses are back in operation.

For Purchasers

The Island COMEBACK campaign is a Pandemic Economic Response and Recovery program that's free to join. The initiative will generate immediate funds for both rural island businesses and community organizations. By building a long-term platform for Gift Certificate purchases and Donations we also build long-term resilience with a goal to “keep the island vibe alive”.

The good news is that you have the option of buying a Gift Certificate, making a Donation or both.  Become a resilient regenerator today!

Once you select and purchase your gift certificate, you will receive a confirmation email with your unique redemption code that is noted on your gift certificate. Please keep this code for future reference. We suggest you keep your gift certificate handy, by filing it or printing it to present to the vendor.

Purchasers of this gift certificate recovery program cover the 3% processing fee, so island businesses and organizations are provided with the full dollar amount.

We encourage purchasers to redeem their Island COMEBACK Gift Certificates once Dr. Bonnie Henry gives the all clear for our rural islands, and businesses are back in operation. To redeem, present your gift certificate to the vendor. The gift certificates have no cash value and are non-refundable. Purchasers must redeem the full amount at time of redemption and cannot carry a balance forward.

Island COMEBACK Gift Certificates are not like Gift Cards, they can only be used for a single purchase and no balance can be carried forward.

We encourage Island COMEBACK Gift Certificate be redeemed once once Dr. Bonnie Henry gives the all clear for our rural islands, and businesses are back in operation.

Island COMEBACK Gift Certificates have no cash value. They are non-refundable. There is no expiration date. Purchasers must redeem the full amount at time of redemption and cannot carry a balance forward.

You will receive an email confirming your donation amount.