FAQ

For Businesses/Organizations

The Island COMEBACK campaign is a Pandemic Economic Response and Recovery program that's free to join. The initiative will generate immediate funds for both rural island businesses and community organizations. By building a long-term platform for Gift Certificate purchases and Donations we also build long-term resilience with a goal to “keep the island vibe alive”.

The good news is that you can offer purchasers the option of buying a Gift Certificate, making a Donation or both. Some may choose to collect Donations, if that’s preferable at this time. Initially promoted locally, a global PR campaign will be launched for further promotion.

 

1. Once Registered: You will receive a notice of registration via email containing your password

2. Once Registration is Confirmed:

  • You will receive a confirmation email with your username and the URL to login to your Island COMEBACK Dashboard
  • From the Dashboard you can upload your logo/image, create a description of your business or organization, monitor your Gift Certificate Sales and Donations, keep track of Gift Certificate codes
  • This is also where you will connect your Stripe (payment gateway) account to Island COMEBACK

*Please check your spam if you have registered but not received these emails.

3. Connect to Stripe: Once logged in to your Vendor Dashboard you must sign up for, or connect to, Stripe. Go to: Vendor Dashboard -> Store Settings -> Billing -> Connect to Stripe. This is where you can either sign up for a Stripe account, or connect one you already have. There are detailed steps on how to do this in the "Knowledgebase" once you are signed in.

PLEASE NOTE: You will not be able to sell Gift Certificates or accept Donations until your Stripe account is connected to Island COMEBACK.

Once connected to Stripe, your listing will automatically (within 24 hours) be active on IslandComeback.ca, allowing customers to purchase an Island COMEBACK Gift Certificate or Donate directly to your business/organization.

An Island COMEBACK Gift Certificate is essentially a unique redemption code that is tracked by you the vendor. When a customer is issued an Island COMEBACK Gift Certificate they (and you) receive an email containing this unique redemption code. When they wish to redeem it, they will provide that code to you for crosscheck against your files, and you provide them the value of that amount.

Here are the options for Purchasers to provide you with their unique redemption codes:

  1. Order By Phone - Purchasers provide their unique redemption code and you deduct it from the purchase amount.
  2. With A Coupon On Your Website - If you sell online and offer coupons, you could create a unique coupon using the purchaser’s unique redemption code.
  3. At Your Place Of Business – Once Dr. Bonnie Henry gives the all clear and businesses are operational.

We are encouraging purchasers to redeem their Island COMEBACK Gift Certificates once Dr. Bonnie Henry gives the all clear and businesses are operational again.

If you would like to set-up your own redemption policy contact us for approval.

NOTE: Any approved rule would need to be clearly stated on the Gift Certificate purchase page.

While technically there’s no "deadline", the initial roll out to the public will begin on May 27, so the sooner businesses are on the website the better, to maximize exposure.

There’s an auto-pay process on the Stripe platform, so you are paid immediately. Your Vendor Dashboard contains an on-going list of all your orders. This list is searchable and can be exported as a CSV file.

Purchasers of this gift certificate recovery program cover the 3% processing fee, providing you with the full dollar amount.

Island COMEBACK Gift Certificates have no cash value. They are non-refundable. There is no expiration date. Purchasers must redeem the full amount at time of redemption and cannot carry a balance forward.

Yes, the amounts are clearly distinguished. On the order email you receive, they are combined into a single amount. But each will be clearly marked.

 The Island COMEBACK Gift Certificate is not the same as a gift card. Purchasers must redeem, the full amount at time of redemption. Purchasers cannot carry a balance forward.

We encourage Island COMEBACK Gift Certificate be redeemed once Dr. Bonnie Henry gives the all clear for our rural islands, and businesses are back in operation.

For Purchaser

The Island COMEBACK campaign is a Pandemic Economic Response and Recovery program that's free to join. The initiative will generate immediate funds for both rural island businesses and community organizations. By building a long-term platform for Gift Certificate purchases and Donations we also build long-term resilience with a goal to “keep the island vibe alive”.

The good news is that you have the option of buying a Gift Certificate, making a Donation or both.  Become a resilient regenerator today!

Once you select and purchase your gift certificate, you will receive a confirmation email with your unique redemption code that is noted on your gift certificate. Please keep this code for future reference. We suggest you keep your gift certificate handy, by filing it or printing it to present to the vendor.

Purchasers of this gift certificate recovery program cover the 3% processing fee, so island businesses and organizations are provided with the full dollar amount.

We encourage purchasers to redeem their Island COMEBACK Gift Certificates once Dr. Bonnie Henry gives the all clear for our rural islands, and businesses are back in operation. To redeem, present your gift certificate to the vendor. The gift certificates have no cash value and are non-refundable. Purchasers must redeem the full amount at time of redemption and cannot carry a balance forward.

Island COMEBACK Gift Certificates are not like Gift Cards, they can only be used for a single purchase and no balance can be carried forward.

We encourage Island COMEBACK Gift Certificate be redeemed once once Dr. Bonnie Henry gives the all clear for our rural islands, and businesses are back in operation.

Island COMEBACK Gift Certificates have no cash value. They are non-refundable. There is no expiration date. Purchasers must redeem the full amount at time of redemption and cannot carry a balance forward.

You will receive an email confirming your donation amount.